Second Date Guarantee

Last updated: 19 October 2026

We're confident you'll love Freaky Dust. If your first bag doesn't bring the spark, we'll make it right. Here's exactly how our Second Date Guarantee works.

What you get

A free 100g bag in a different flavour of your choice. If the second flavour still isn't for you, tell us within 14 days of receiving it and we'll refund the price you actually paid (after discounts, excluding delivery) for your original bag.

How long you have

Claim within 14 days of the delivery date of your first Freaky Dust order.

How to claim

Email hello@freakydust.com with your order number and a short explanation of what didn't work for you. Please tell us the flavour, drink and serving you used and what didn't work. For the refund step we also need a photo of the opened bag. You don't need to send anything back.

Who can claim

One claim per customer and per household, on your first Freaky Dust order only. On bundles and multi-bag orders, the guarantee covers one bag. Unopened bags from the same order can be returned under our Refund policy.

What isn't covered

Orders bought for resale, products used against our serving guidance, and claims we reasonably believe are fraudulent or part of repeated claims.

Where it applies

Orders delivered to any country we ship to except the United States.

The Second Date Guarantee is offered by Top T Group Ltd, trading as Freaky Dust, 44 Wilbury Way, Hitchin, Hertfordshire, SG4 0AP, United Kingdom. It is in addition to your statutory rights as a consumer, which are not affected by this guarantee.